Trust Works! by Ken Blanchard

Author:Ken Blanchard
Language: eng
Format: epub
ISBN: 9780062205995
Publisher: HarperCollins
Published: 2013-03-28T16:00:00+00:00

Connected

Behaviors That Bust and Boost Trust

CONNECTED Trust Buster #1: Poor listening.

Do you listen with the intent to be moved or informed—or do you merely tolerate others’ conversation, waiting for the opportunity to jump in with your own agenda? If you can’t absorb what others are saying, you can’t connect with them—and they can’t connect with you. People have a hard time trusting those who don’t get them.

Trust Booster Solution: Listen well.

Listening is more than waiting for the other person to stop talking. When you listen well—reflecting back what you see and hear—you build a bridge to understanding and trust.

CONNECTED Trust Buster #2: Ignoring others’ efforts.

It’s hard to feel secure when there’s a vacuum of information. If people have put forth energy in your direction—at work, at home, even in a casual business transaction—and all they hear back is a deafening silence, you’re busting their trust. Yes, sometimes it takes time and effort to give tactful, candid feedback—but when you don’t, you’re not building trust.

Trust Booster Solution: Praise others’ efforts.

Catch people doing things right! When you recognize others with praise, you let them know that you’re on their side, rooting for them. Sincere praise is one of the most effective ways to build trust. If it’s appropriate, make your praise public. When you announce to the world the specific, fine qualities or work of another, you create the kind of bond that promotes trust.

CONNECTED Trust Buster #3: Showing no interest in others.

We’re all wrapped up in our own worlds, so it’s easy to ignore each other. Bosses ignore employees. Employees ignore bosses. Husbands ignore wives. Wives ignore husbands. Friends ignore friends. While we can’t provide others with our undivided attention all the time, we can acknowledge them. It takes less time to say, “I hear you. I’ll get back to you as soon as I can,” than to repair the damage that ignoring can do to a relationship. Just as showing up is a way to build trust, showing no interest in others is a sure way to lose it.

Trust Booster Solution: Show interest in others.

Recognizing that you are not the center of the universe and showing interest in others opens up the doors to trust. By zeroing in on the world outside your own head—observing others’ concerns and feelings—you become more aware of what is required to create a trusting environment.

CONNECTED Trust Buster #4: Failing to share about yourself.

Perhaps you’re a person who feels safer holding back—or holding tightly to ideas, things, and feelings like love. Just as sunlight cannot pour through a window with the curtains closed, trust cannot enter your life if you hide behind a wall. Ironically, this trust-busting behavior is the result of your own lack of trust and a fear that there’s not enough to go around. Not only does failing to share about yourself undermine trust, it’s also contagious. When people see you withholding, they often start withholding as well, out of defensiveness.

Trust Booster Solution: Share about yourself.

When you open up and share about yourself, you demonstrate a vulnerability that engenders trust.

Download

Copyright Disclaimer:
This site does not store any files on its server. We only index and link to content provided by other sites. Please contact the content providers to delete copyright contents if any and email us, we'll remove relevant links or contents immediately.